Frequently Asked Questions
Everything you need to know about your ANNA QUAN experience.
What is your return policy?
We offer returns on all full-priced items within 14 days of delivery. Items must be in their original condition, unworn, and with all tags attached.
Do you offer international shipping?
Yes, we ship worldwide via DHL Express. Shipping rates and delivery timeframes are calculated at checkout based on your specific location.
How do I care for my knitwear and tailored pieces?
To maintain the longevity of your garments, we recommend professional dry cleaning for tailored styles and gentle hand washing in cold water for our signature cotton knits.
Are duties and taxes included in my order?
For most international destinations, duties and taxes are calculated and collected at checkout so there are no additional fees upon delivery.
Can I change or cancel my order once it is placed?
Orders are processed quickly to ensure fast delivery. Please contact our customer care team immediately, and we will do our best to accommodate your request if the order has not yet been dispatched.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for tailored items or contacting us for personalized fit advice.